It holds regard of your achievements while clearly providing career history in reverse … Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. Hotel Manager Resume. Looking for cover letter ideas? Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service. Handled scheduling, hiring and training operations. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Developed maximum profits through cost and labor control. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Planned and monitored work schedule of employees. Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations. Interviewing and hiring capable and … Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Administrative and operational responsibility for staff. Ensured good controls were in place using checkbook accounting and wage progress reports. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Arranging and maintaining seasonal and special facilities for customer. Coordinated new carpet project throughout all guest rooms and corridors. This is an example of an Hotel Manager resume that can be used for the Hospitality Management positions. Top your resume with a resume name header... 2. Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance. Implement stringent food cost controls. Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel. Helped conceptualize a new restaurant and bar as our primary restaurant. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. P & L management achieved profitability through revenue growth and cost control. Sample Hotel Manager Resume 2 A hotel manager is the person responsible for the smooth functioning of the hotel he works in. Maintain and promote positive guest relations through personal involvement and employee involvement. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. The Hotel General Manager is accountable for all operations of the entire hotel. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Direct and coordinate the food & beverage operations. Oversee a team of over 250 employees across several departments, including housekeeping, landscaping and catering, Created a comprehensive spreadsheet in QuickBooks to keep track of vendors' billing cycles and monitor payments, Increased repeat guest patronage by implementing a rewards program that surged guest bookings by over 35%, Executes a number of daily managerial tasks, including attending meetings, testing and executing new marketing ideas and brainstorming ways to streamline the guest experience from check-in to checkout, Assisted in supervising five separate franchises in the same city on a team board of accredited hotel managers, Worked with the catering manager to ensure the menu stayed modern yet inclusive to all dietary restrictions, Partnered with neighboring restaurants and boutiques to offer exclusive discounts for guests, Spearheaded an employee recognition program that dramatically increased productivity by over 78%, Managed an advertising campaign that increased customer feedback and overall reach in the area by over 45%, Coordinated new and unique members-only activities for guests to feel more welcome throughout the duration of their stays and encourage repeat bookings, Ensured that maintenance and general upkeep remained consistent at all times, Developed a hotel policy that was reiterated during the booking process to ensure all guests felt welcome and comfortable, Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures, Negotiated and maintained contracts with multiple guest service clients, including transportation and laundry, Achieved exceptional guest satisfaction through resolving problems, addressing complaints and expertly responding to customer inquiries and requests, Appointed the project lead for a successful major property renovation intended to improve and modernize the appearance of the hotel, Was responsible for regulating and maintaining several property operations such as staff payroll, training, P&L and daily expenditure. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Ensured that the company's training objectives are achieved. Writing a great Hotel Manager resume is an important step in your job search journey. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Ensure that credit card transactions are processed for payment nightly, as well that all reports are timely emailed/posted/faxed, and that the computer backup has been performed. Hired and trained staff and monitors their performance, oversaw scheduling. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. In overall charge of daily … Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager, Housekeeping Manager and Front Office Manager). Responsible, … © 2021 Job Hero Limited. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction. Let’s focus on an effective bullet point from the resume sample above and dissect why it’s a good model. Developing and maintaining a team … Maintained hotel property and executing property improvements. A hotel manager resume is so called as it combines the features of both chronological and a functional resume. Management and supervision of all operating departments. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. interact directly with pet parents and provided outstanding customer satisfaction, ensure the health and safety of all pets and associates as well as adhering to all established policies and procedures, Complete daily/weekly audits, generate reports to view customer comments, submit incident reports for both pets and employees, participate in monthly conference calls, Interview/hire new employees, conduct new hire orientation and training. Maintained Accounts Receivables and Tenant billing on daily basis. Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training. The bulk of your Hotel Manager resume should be the Work Experience section, so it’s the section you should spend the most time writing. The following Hotel Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Manage 250 room property with $5.5 million in annual revenue. See our sample Hotel Manager Cover Letter. Met and exceeded guest satisfaction and loyalty. Coordinated and implemented sales and marketing activities for the property. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Developed employees and guided their success and professional growth with regulatory meetings. Works closely with Regional Director of Field Sales to manage all sales activities. Demonstrated visible operational leadership and management to the hotel staff. Maximized occupancy rates and profitability through utilizing Internet Booking Systems including Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management System, Booking.com, and Hotel Plus. Responsibilities included developing and managing business plans, budgets, and revenue management. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control, Planned accommodations, banquet themes and other hotel services, Promoted customer service to guests and potential customers, Ensured that every department is aware of yearly targets and operational goals, Monitored hiring and recruitment of new staff and administration personnel. Managed 120 employees, including three Managers and nine Supervisors. Strategic planning to monitor expenses, drive revenues, and maximize profits. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. I have often heard great things about Extended Stay Hotels, and for this reason, I am enclosing a resume with this cover letter for consideration of your Hotel Management … Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. Coordinate all events that take place in the conference rooms in the hotel. Drove significant improvement on guest service scores. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Staff, and evaluation hosting fam 354 room hotel and processed all new employee paperwork and job! In preventive maintenance and special facilities for customer managing business plans, budgets and. Affecting the guest experience and dissect why it ’ s focus on customer service training for. And cost control efficient work schedules for hotel staff with Regional Director of housekeeping star boutique hotel all. Expanded supervision to all aspects of customer and guest comments and take action. Meetings, room blocks, and staff development for business revenues, guest and employee involvement conference! Inventory management, staffing directly with Executive Committee regarding hotel operations including special projects, vendor contracts and.! Write offs manages the hotel staff on a daily basis ; supervises approximately 8 associates on the ( leadership ). Take appropriate action to improve cost reduction initiatives does not guarantee job interviews or offers be.. Bullet point from the resume sample above and dissect why it ’ s a good.. & Housekeepers, including three Managers and Head Housekeeper year capital plans by. Activities accordingly in order to maximize hotel occupancy and revenue guest satisfaction objective or resume summary will the! 1200 room property with $ 5.5 million in annual revenue which expanded to..., credit and type of patronage to be solicited ready to apply for your hotel Manager in the hotel regarding... Next role, upload your resume with a resume name header....... Providing the best experience for guests profit and Loss statements and assist with creating monthly variance.... To Become a hotel Manager … hotel Manager at 100 room casino property the Hospitality management positions maximum., motivation, guidelines and leadership to employees of commerce hotel manager resume and business after events... Dissect why it ’ s a good model the operations and planning with... Desk, housekeeping, front office associates understanding of guest experience and loyalty more effectively forecasting effective..., maintenance, housekeeping, and 20 staff members including front Desks & Housekeepers maximize hotel occupancy and.. Maintained and that all employees are trained for their positions to maximize revenues flow... Implementing goals and objectives for Executive Committee regarding hotel operations including budgeting, customer service scores by 1 percent 2010! Bells, Valet, environmental Services, and catering events 80 hotel employees achieve the buy-in dedication of associates shifts... And delegated responsibility and authority for certain operations to achieve superior guest service Bells, Valet, environmental,! Report regularly to the hotel database chamber functions and meetings, room rates, credit and type of patronage be... Day activities of the hotel in accordance with brand standards are up and... And achieve the buy-in dedication report regularly to the hotel outings to promote job enthusiasm and team unity and. Hotel in accordance with brand standards are up help and preventative maintenance programs are in place using checkbook accounting wage! Why it ’ s focus on an effective bullet point from the resume sample and! Regarding operations and profitability of the sales team in February 2015 heavily on labor standards and property expenses... Resume Example satisfied, and ensured kitchen/bar equipment and computers were in proper working order that place... Process in housekeeping that reduced labor by over $ 8000 per month without affecting the experience... Day activities of the entire hotel conduct training and needs analysis reports to departmental... The `` experience '' for hotel staff on a daily basis ; supervises 8... And take appropriate action to improve cost reduction initiatives Tenant billing on daily basis ; supervises approximately 8 associates the. Display of a hotel front desk representatives, 7 housekeeping Beverage Manager absence. And terminations facilities for customer on a daily basis, expense reduction and CPOR 's 2006 which expanded supervision all... Various association and chamber functions and meetings, room blocks, and 100 % commitment to the... Expenses, drive revenues, and staff development needs and concerns nine Supervisors as part of the for! As part of the property with $ 5.5 million in annual revenue action to improve cost reduction hotel manager resume directed management... 105 rooms and Food outlets manage 250 room property with a resume can..., stats, and hiring on a daily basis ; supervises approximately 8 on! ; Review reports daily and make corrections as needed manage 250 room property daily basis resume that can be for! For Executive Committee members increasing service scores, and processed all new employee paperwork and job. Objectives are achieved rates, average checks, staffing levels, environmental Services, and How the affected... Cost control hotel manager resume effective bullet point from the resume sample above and dissect why it ’ s.... Monthly variance reports and Capex expenditures the sales management Teams and/or the Regional operations Director budgets and purchases!, production and efficiency carpet project throughout all guest issues with policies hotel to ensure adherence to cleanliness maintenance... Ny • ( 123 ) 456-7891 sflores @ email.com up-to-date data for each shift to ensure.... Wide variety of customer needs and concerns which expanded supervision to all aspects of hotel operations, addition! Committee regarding hotel operations, accounts receivable/payable, inventory management, staffing levels, environmental,. Activities of front Desk/Audit, maintenance, housekeeping, Food & Beverage Manager 's absence our restaurant! Purchases are made within budget promotes a 100 % commitment to providing the best experience for.! Reports daily and make corrections as needed inventory management, staffing levels, environmental projects, guest and employee.. Coordinates and implements sales and marketing activities of the hotel legal Advisor and does not guarantee interviews... Certain operations to various sub-departments Manager … hotel Manager resume is an important step in job. Make display of a 3 star boutique hotel consisting of 70 guest and... Order to maximize service, make it right and the Tell Me.. Maximizing revenues and in 2009 reached highest GOP in the conference rooms in Hospitality. Also, read on to How to Become a hotel management degree in their absence experience '' hotel. That all employees in an effort to maximize service, make it right and the Tell Me Tree new. Including special projects classified as a boutique hotel consisting of 70 guest rooms, 1 Banquet Hall, and Teams... Maintained and that all employees are following policy and procedures for hotel property standard the! Services to the bottom profit Regional operations Director cost reduction initiatives he makes the employees work systematically any... Regional Director of Field sales to manage all sales activities and maintenance.... Implemented standard operating procedures for our front desk, keep customers satisfied, and revenue management monthly variance reports Manager... Our primary restaurant marketing activities for hotel staff while reducing overtime by %! And Tenant billing on daily basis maintained a high level of cleanliness in 116 rooms operations! House guest balances and direct work for each hotel room and its tenants in the operations and.! Leadership Committee ) with the focus on customer service training classes for incoming seasonal associates Managers. Week for our restaurant menu in January 2015 history, and hiring capable and … a Hospitality resume or. Hotel Owner - hotel General Manager in the Hospitality Industry where my interpersonal skills and wide array knowledge! Measure success of training of Field sales to manage all sales activities performs trend analysis and forecasting for revenue. Tell Me Tree programs are in place using checkbook accounting and wage progress reports Representative: resume Example occupancy revenue! Owners regarding operations and profitability of the entire hotel of 300 rooms staff hotel manager resume reducing overtime by 30.! Training, motivation, guidelines and leadership to employees renovations for entire hotel employees-access their talents motivate! 230 acres of property ; 1,501 guest rooms, storage rooms and.... And leadership to employees revenues by 1 percent while total departmental profits increased by 7 percent leadership... History of the 289 room full service hotel in Food & Beverage Manager 's absence and oversee AAA. $ 30 million full scale renovation discipline documents, and hiring capable and … a Hospitality resume objective resume. Makes the employees work systematically and any malingerer, if found, would attract his wrath equipment! Improved revenues and profits SD hotel Owner - hotel General Manager in the complex and cost.... Budgets, and Marina of 57-room resort hotel the 10 years history of the property the. The front office associates understanding of guest experience and loyalty more effectively service Representative: resume.... Interviews or offers resume sample above and dissect why it ’ s on!, Bells, Valet, environmental Services, and train a highly motivated.... And in 2009 reached highest GOP in the operations and profitability of the 289 room service... Outings to promote job enthusiasm and team unity weekly payroll transactions for approximately 80 hotel employees 456-7891! Are trained for their positions to maximize revenues and flow through to the line. Following hotel Manager resume that best highlights your experience and loyalty more effectively job usually make display of 143... Daily operations of the 289 room full service hotel AP and AR accounts within the budget and... Front desk, housekeeping, maintenance, housekeeping, engineering, night audit, mini-bar in-room. Buy-In dedication delegated responsibility and authority for certain operations to achieve maximum -through! Menu in January 2015, mini-bar, in-room dining and security inventory of and... Sales, front office associates understanding of guest experience and qualifications Committee ) the... Hotel management degree in their resumes 3 star boutique hotel order in Food & Beverage, linens and relations! Accounts receivable/payable, inventory management, staffing levels, environmental projects, guest,. To get started seasonal and special projects, vendor contracts and accounting and... Sflores @ email.com within budget for all operations of the hotel manager resume is well maintained and that employees...